Frequently Asked Questions About our Rustic Planks

Why should I buy your planking?

At Colonial Plank Floors, we have seen all the other flooring options out there. Our prefinished rustic planks have a style and historic character that cannot be matched by big box stores and many other companies selling farmhouse hardwood floors. Our handcrafted period reproduction planking looks just like an old, natural plank floor, not entirely flat wood covered in shiny dance-floor like polyurethane. Our floors have the charm and character of old tavern floors without the added expense of antique or reclaimed wood.

We have sold hundreds of custom hand-scraped flooring in Pennsylvania and all around the country to satisfied, loyal customers. Their repeat business is a significant portion of our sales, and we are always striving to provide honest, personal service. When you call, we will answer all of your questions and guide you through the entire ordering process. Whether your order is for 100 or 2,000 square feet, we are involved from beginning to end. Provided our schedule permits, we will also personally deliver your planks and spend as much time as necessary to answer your questions. We love meeting our customers and seeing where our rustic planks are being installed.

My contractor says I should not buy planks over 5 inches wide because they will cup, is that true?

We have seen wide plank floors more than 250 years old appear as flat as the day they were laid compared to 5-year-old strip floors that are badly cupped. Width is not the issue so much as moisture control and installation methods.

Yes, you can have the occasional board that goes “rogue,” but we have sold thousands of big planks without any significant cupping issues. We stand by our floors and will work with you to repair or replace any planks that are damaged after installation.

Which wood species is best for my home?

Personal preference plays a huge part in which wood species are best for a particular home or room. Feel free to give us a call at (215) 997-3390, and we can discuss your design goals, lifestyle, house structure, and more.

Which finish is right for me?

Click here for a detailed write-up on choosing the right finish for your rustic planks.

Can your planks be installed in the kitchen?

Of course! About 30% of our orders include a kitchen in the floor plan. Farmhouse hardwood floors add warmth and softness to a kitchen or bath more so than ceramic tile or stone.

Is it okay to use wood over radiant heat?

Yes, we have sold many floors to customers with radiant heat. Wood is an excellent conductor of heat, and radiant heating works very well with our wide plank hand-scraped flooring. Let us know which type of radiant system you have in your home, and we will discuss the details with your or your contractor to ensure a perfect installation.

Price Quotes and Samples

What information do I need for a price quote?

To provide you with a fixed price quote for the various wood species and finishes we offer, we only need the total square footage of your project and a delivery address or zip code.

How long is your price quote good for?

A quote from us is good for 60 days. In the past, we have been able to honor price quotes from a year or longer, and we will do everything we can to maintain the prices we have offered for as long as we can. We will notify you if the prices have changed and will provide a reasonable amount of time to move forward with the original quote.

Do you have free samples?

Yes! If you want to proceed with an order after receiving our price quote, we will send you a box of samples through priority mail at no charge or obligation.

Ordering our Planks

How do I place an order?

Click here for our ordering process.

Is a deposit required for my order?

We require a 50% deposit with a signed order and 50% at delivery. We accept personal checks, MasterCard, Visa, American Express, and Discover cards.

How much lead time do I need?

The lead time depends on the quantity of your order. For orders less than 1,000 square feet, plan for about five weeks from the time we receive a deposit until delivery. Orders greater than 1,000 square feet will take longer. We strive to adhere to our scheduling strictly and have rarely experienced a delay in developing the project.

Please note: Our planks should be installed as the last piece of your renovation project. If you would be ready to install wall-to-wall carpeting in your home, then you are ready to install our rustic planks.

Delivery

How do you ship your rustic planks?

We inspect and wrap our hand-scraped flooring in packages of two planks face to face with foam protection between the finished surfaces. Except for customers that are a considerable distance from our shop, we will personally deliver your planks unless our schedule does not permit it. Otherwise, we will ship via common carrier or UPS Freight.

What should I know about receiving my flooring?

If we are delivering and you ordered more than 400 square feet of our farmhouse hardwood floors or if we have to carry the planks long distances to get them inside, please plan to have help available.

How much room do I need to store the planks?

Our planks are very long, so you will need a dry space about 3 feet x 13 feet to store them. If your order is greater than 400 square feet, you will need wider storage space.

Do you have any tips on installing the planks?

You should choose a qualified installer to place your flooring to ensure it is installed correctly by the National Wood Flooring Association’s standards.

Though we are always happy to provide recommendations for installation, we always defer to the installer as it is their responsibility to correctly install the floor in accordance with the NWFA’s standards and overriding local conditions.

Our rustic planks must be adequately acclimated to the installation site, and moisture readings must be taken to assure the subfloor is within 2% moisture content of the planking. Please see the NWFA installation guidelines for more information.

Maintenance

How do I maintain my new floor?

Maintenance procedures will vary slightly for each finish type and will be provided in writing at the time of delivery. However, oil finishes only require vacuuming, damp mopping, and the occasional use of the OSMO Cleaner Wax to keep the finish in like-new condition.

How should I protect my new floor?

You will want to make sure the floor is protected after installation when other work is still going on. Ram Board is perfect for this purpose and is readily available at retailers such as Home Depot, Lowes, and Uline.

How do I protect against scratches?

You can protect your farmhouse hardwood floors from grit, dirt, and sand by placing mats and throw rugs at your doorways. You can also install felt pads underneath furniture legs and vacuum/dust your wood floor regularly. Be sure to test any rubber-backed, foam-backed, or non-skid rugs or rug pads as they may contain additives that will discolor the floor or eat into the finish. Do not use plastic or metal floor guides.

What precautions should I take for my new flooring?

Your hand-scraped flooring has been finished with one of the best finishes available anywhere in the U.S. However, all finishes take time to cure, which will take several weeks or months to be at final hardness. Placing carpets and throw rugs on top of your new flooring will extend the curing time substantially.

During this cure time, it is important not to cut or scuff through the finish. Avoid knobby, hard-soled shoes and high heels as they can cause compression damage. We always recommend installing wood flooring late in your project. If construction or painting work still needs to be done after the floor is installed, be sure to protect it adequately.

  • If light work remains on the project, lay down one or two layers of contractors’ paper. Do not tape it to the floor. Tape it to the baseboards instead.
  • If more substantial work remains, including the use of scaffolding or ladders, you should lay down a layer of paper and use ¼ inch plywood to protect from damage caused by dropped tools, grit, or nails. Do not use painters tape as it can bond to the finish and pull it off when removed. Do not use steam cleaners on any wood flooring. It will eventually lift the finish by swelling the wood around nail holes.

To move furniture or refrigerators on your new floors, follow these instructions:

  1. Lay down a clean blanket
  2. Use ¼ inch thick plywood on top of the blanket (not cardboard)
  3. Lift or move the furniture onto the plywood
  4. Roll or slide the furniture on the plywood, using two blankets and two pieces of plywood if easier, placing one in front of the other as you move across the floor
  5. Do not pull the blanket to move the furniture

Recommended Residential Hardwood Floor Maintenance for OSMO Polyx Oil Finishes

Please note: We will send specific instructions for your actual finish.

Be sure to use the OSMO Liquid Cleaner Wax often. Your floor will stay cleaner, resist stains, and look better with each application.

Protecting the Floor

Place tracking mats at the exterior doors, in front of sinks, and in heavy-traffic areas. Place felt pads on chairs and furniture to prevent scratching. Do not use plastic or metal floor guides.

Clean All Finishes Regularly

When cleaning, dust, mop, or vacuum the floor with a bristlehead vacuum. Spills and dirt may require more than just mopping. To thoroughly clean the floor, lightly sponge mop with a mild soap solution using a damp mop. Do not soak the floor or allow water to pool or run into streams.

Do Not Use the Following on our Farmhouse Hardwood Floors:

  • Steam cleaners
  • Dishwashing detergents, such as Dawn, or any other degreasing cleaners that will strip the oil finish from the floor
  • Simple Green, Murphy’s Oil, or any cleaning product not suited for waxed flooring, as it may strip the finish from the floor
  • Any product containing beeswax, as it will spot badly
  • For our unstained natural European hard-wax oil finish, use the OSMO cleaner wax and occasionally apply another coat of the OSMO hard-wax oil to rejuvenate the finish
  • For deep cuts or gouges, you can sand the damaged area as needed and apply two coats of hard wax oil to the area 24 hours apart
    • Color variants may take a few weeks to return to normal

Contact us for more information on our custom, hand-scraped flooring. We are based in Colmar, Pennsylvania, and provide flooring to clients nationwide.